In a language services agency like LUNA, two common positions are those of “interpreter” and “coordinator”. While interpreters may possess the needed language skills, not all of them are familiar with the operations of an interpreting agency. Therefore, interpreters must learn some logistics and how to communicate with coordinators.
This is the very purpose of LUNA’s two-hour interpreter orientation known as LUNAlaunch.
During LUNAlaunch, newly hired interpreters meet the coordinating staff and discover the ins and outs of LUNA’s policies and procedures. They also discuss the ethical principles and best practices foundational to effective interpreting. Near the end of the orientation, interpreters receive their ID badges and learn how to use the app and portal needed to accept assignments and keep track of their hours and pay. It’s the rubber-meets-the-road finish to a practical orientation.
For those soon to attend a LUNAlaunch, below you will find a more detailed sneak peek of the orientation’s content.
- What is a contractor?
- What does a coordinator do? The who’s who of LUNA coordinators
- How to pursue medical and/or court interpreting certification
- LUNA’s training opportunities
- IMIA’s code of ethics
- HIPAA compliance
- Two-hour minimum
- Interpreter pay cycle and direct deposit
- Mileage and travel time reimbursement
- Dress code
- Cancellation policy
- Assignment extensions and consumer “no-shows”
- How to communicate with coordinators
- Interpreter app and portal
Are your wheels turning now? Do you now know what to expect out of orientation? Questions or comments? Please reach out to us at email@example.com.
Wes Bremer is LUNA’s Training and Virtual Interpreting Coordinator. Wes has been with LUNA for over a year and continues to bring a great perspective on language access and training.