Virtual Interpreting

Virtual Interpreting Services

Communicate when you need to, wherever you are.

Communicating clearly with the Deaf or hard of hearing communities or persons with limited English proficiency requires skilled interpreters. As businesses and organizations continue to transition to more remote workspaces, LUNA can provide virtual interpreting services to bridge communication gaps in more than 100 spoken languages and American Sign Language (ASL).

With highly qualified and experienced spoken language and American Sign Language (ASL) Interpreters, our virtual interpreting services are customized to meet your needs—whether communicating with telehealth patients, students, or employees. Our extensive network of interpreters are fluent in both English and their language(s) of expertise. The majority are native speakers, who have a nuanced understanding of the cultural sensitivities essential for clear and proper communication.

We pride ourselves on providing our clients with the most highly qualified interpreters when and where they need them.

What We Offer

Virtual interpreting is a video-telecommunication service that is used when both the client and the persons with Limited English proficient or Deaf or hard of hearing are virtually meeting through a teleconferencing platform (for example, a multilingual meeting through Zoom). The interpreter will join the client’s virtual meeting or webinar and ensure both parties’ messages are being fully understood.

Clients can utilize their own teleconferencing platforms if they already have those in place. LUNA can also set up a virtual meeting for the host and the team members or audience to facilitate communication. Here are Zoom’s online instructions for establishing one user as a language interpreter during a session or meeting. We recommend that a minimum internet speed of 1 MBPS (megabytes per second) is provided to ensure that effective visibility is provided for comprehension of ASL. Check your internet speed here.

We can easily schedule virtual interpreting appointments around the clock in select languages and can provide this service to clients anywhere in the world. LUNA will charge our hourly interpreting rates, billing in 15 minute increments after the minimum is reached per our normal policy.

  • Prompt & Professional

    Prompt & Professional

    We guarantee prompt, professional, and courteous video remote interpreting services.

  • Experienced & Qualified

    Experienced & Qualified

    We provide state certified and nationally certified interpreters with applicable experience for a variety of professional industries.

  • Proven Choice

    Proven Choice

    We act as the Coordinating Unit for all Indiana state government ASL interpreting needs.

  • Strict Confidentiality

    Strict Confidentiality

    We adhere to HIPAA rules, comply with confidentiality agreements, and follow established procedures for confidential records.

  • Community Leaders

    Community Leaders

    We value our role as advocates for the communities we serve and work to ensure ongoing progress at every level.

  • Quality Guarantee

    Quality Guarantee

    We guarantee accuracy and satisfaction on all video remote interpreting assignments.

What To Expect

When contacting us for the first time for a virtual interpreting appointment, you will be put in contact with one of our Language Coordinators. They will help determine your specific needs and make recommendations on which type of interpreter would be most appropriate. Once we understand your unique needs, future requests can be called in or emailed directly to LUNA for prompt scheduling.

We Stand Behind Our Work

As with all of our offerings, we maintain the same high standards for our virtual interpreting services. We highly value our relationships with our clients. The entire LUNA Team stands behind our work each and every day. If ever there is an issue with our virtual interpreting services, we are committed to making it right.


As interpreters, we’re often involved in confidential communication and we take that responsibility seriously—regardless of spoken, signed, or written communication. Our Virtual Interpreting Team is fully compliant with HIPAA rules and follows established procedures for maintaining confidential records and destroying them securely when necessary. Both LUNA Staff and contract interpreters strictly and conscientiously comply with confidentiality agreements for all virtual interpreting assignments.

Don’t just say something. Create understanding.

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