Video Remote Interpreting (VRI)

Video Remote Interpreting (VRI) Services

Communicate when you need to, where you need to.

Communicating clearly with the Deaf or hard of hearing community or persons with limited English proficiency requires skilled interpreters. Certain scenarios (like short interactions), however, don’t always warrant an on-site interpreter. When that’s the case, LUNA can provide video remote interpreting services (VRI) to bridge communication gaps in more than 20 spoken languages and American Sign Language (ASL). All of these languages are available 24 hours a day.

Video remote interpreting is ideal for clients needing immediate access to an interpreter while waiting for an on-site interpreter to arrive (for example, when treating emergency room patients). It is also an excellent cost-savings alternative for clients in rural areas that would normally have to pay for interpreter travel time and mileage.

Our experienced and highly qualified (both state and nationally certified) team of interpreters is available on-demand, 24/7.

What We Offer

Video remote interpreting is a video-telecommunication service that provides language access by using an off-site interpreter who teleconferences into the client’s environment. Those requiring VRI services will need to be equipped with a webcam, videophone, or another type of device that has both video and audio capabilities. Strong internet connectivity is also required.

We can easily schedule VRI appointments around the clock in select languages and can provide this service to clients anywhere in the world.

  • Prompt & Professional

    Prompt & Professional

    We guarantee prompt, professional, and courteous video remote interpreting services.

  • Experienced & Qualified

    Experienced & Qualified

    We provide state certified and nationally certified interpreters with applicable experience for a variety of professional industries.

  • Proven Choice

    Proven Choice

    We act as the Coordinating Unit for all Indiana state government ASL interpreting needs.

  • Strict Confidentiality

    Strict Confidentiality

    We adhere to HIPAA rules, comply with confidentiality agreements, and follow established procedures for confidential records.

  • Community Leaders

    Community Leaders

    We value our role as advocates for the communities we serve and work to ensure ongoing progress at every level.

  • Quality Guarantee

    Quality Guarantee

    We guarantee accuracy and satisfaction on all video remote interpreting assignments.

Is VRI Appropriate For Your Needs?

For best practices, it is important to assess whether or not using video remote interpreting is an appropriate replacement for an on-site interpreter. In accordance with recommendations of the Registry of Interpreters for the Deaf, LUNA will advocate for on-site interpreters for appointments where the physical presence of an interpreter is required.

Here are a few things to consider when deciding whether VRI is an appropriate choice:

  • Number and roles of participants
  • Visual and/or acoustic barriers
  • Physical placement of participants
  • Length of time an interpreter is needed
  • Role and function of the interpreter
  • Sensitivity of information involved
  • Mobility of video/audio device
  • Cost effectiveness

The table below shows which appointment types are best suited for video remote interpreting.

Highly sensitive communications

Multiple participants

Situations involving a secondary barrier to communication (i.e. disability)

Vision/hearing screenings

Physical therapy

Labor and delivery

Video Remote
Scheduling future appointments

Appointments with one perso

Simple instructional environment

Routine dental and medical visits

Immunizations and blood work

We Stand Behind Our Work

As with all of our offerings, we maintain the same high standards for our video remote interpreting services. We highly value our relationships with our clients. The entire LUNA Team stands behind our work each and every day. If ever there is an issue with our video remote interpreting services, we are committed to making it right.


As interpreters, we’re often involved in confidential communication and we take that responsibility seriously—regardless of spoken, signed, or written communication. Our Video Remote Interpreting Team is fully compliant with HIPAA rules and follows established procedures for maintaining confidential records and destroying them securely when necessary. Both LUNA Staff and contract interpreters strictly and conscientiously comply with confidentiality agreements for all video remote interpreting assignments.

Don’t just say something. Create understanding.

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