Privacy Policy

LUNA Privacy Policy

Introduction

This Privacy Policy describes how LUNA Language Services collects, uses, discloses, and protects your personal information in accordance with the Health Insurance Portability and Accountability Act (HIPAA), the General Data Protection Regulation (GDPR), and the Family Educational Rights and Privacy Act (FERPA).

HIPAA, GDPR, and FERPA all set guidelines for handling and protecting personal information. HIPAA applies to protected health information (PHI), GDPR applies to personal data, and FERPA applies to educational records.

LUNA is committed to protecting consumer data privacy and takes the necessary steps to ensure that personal information is kept confidential and secure.

Information LUNA Collects

LUNA collects personal information such as names, email addresses, phone numbers, medical information, and educational records. This information is collected through various methods, including online forms, client portal requests, and through our direct communication with you.

Use of Information

LUNA uses consumer information for the following purposes:

  • Providing interpreting and translation services
  • Billing and payment
  • Responding to client inquiries
  • Complying with legal obligations
  • Meeting administrative and compliance requirements
  • Required disclosure of information

Consumer information may be disclosed to third parties in the following situations:

  • As required by law or regulatory requirements
  • To interpreting and translation providers who need to access PHI to provide language access

Security of Information

LUNA takes appropriate measures to protect personal information from unauthorized access, disclosure, or misuse. These measures include administrative, technical, and physical safeguards.

Consumer Rights

You have the following rights under GDPR:

  • The right to access and obtain a copy of your personal data
  • The right to have your personal data corrected if it is inaccurate or incomplete
  • The right to request the erasure of your personal data
  • The right to restrict the processing of your personal data
  • The right to object to the processing of your personal data
  • The right to data portability

You have the following rights under HIPAA:

  • The right to access and obtain a copy of your PHI
  • The right to request that your PHI be amended
  • The right to receive an accounting of disclosures of your PHI
  • The right to request that the use and disclosure of your PHI be restricted

You have the following rights under FERPA:

  • The right to access and review your educational records
  • The right to request that your educational records be amended
  • The right to control the disclosure of your educational records

Changes to the Policy

LUNA may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.

Contact Us

If you have any questions about this Privacy Policy or LUNA’s use of personal information, please contact info@luna360.com.

Updated: 1/30/2023