LUNA Language Services offers telephone interpreting as a convenient and cost-effective way for medical professionals to communicate in over 90 spoken foreign languages with people of limited English proficiency. Experienced in medical settings and trained in medical terminology, our telephone interpreters also help you bridge cultural gaps for more effective and efficient interactions. When requested, certified interpreters are available in languages for which certification exists.
Our phone interpreters are experienced in using the phone to achieve the best possible communication. Whenever possible, however, the medical need should be assessed in advance to determine whether a telephone interpreter is an appropriate replacement for an on-site interpreter. A LUNA coordinator can help talk through the decision, but the following information can serve as guidance.
Considerations to Determine When Scheduling Phone Interpreting
- Number and roles of participants
- Acoustic barriers
- Physical placement of participants
- Length of time interpreter is needed
- Role and function of interpreter
- Sensitivity of information
In our experience, on-site interpreting in preferable in many situations, especially when sensitive information is being discussed, there are multiple participants, the nature of the information involves critical care, or there is a secondary barrier to communication, such as a disability or if a minor must be involved in the discussion.
Phone Interpreting is Ideal in the Following Medical Settings
- Health screenings
- Refugee health screenings
- TB tests
- Routine dental visits
- Routine medical visits