LUNA Language Services offers telephone interpreting as a convenient and cost-effective way for educational institutions to communicate in over 90 foreign languages with people of limited English proficiency. Experienced in working with a very wide scope of topics and issues, our telephone interpreters can also help you bridge cultural gaps for more effective and efficient interactions. When requested, certified interpreters are available in languages for which certification exists.
Our telephone interpreters are experienced in using the phone to achieve the best possible communication. Whenever possible, however, the setting should be assessed in advance to determine whether a telephone interpreter is an appropriate replacement for an on-site interpreter. The following are factors to consider in making the decision:
Considerations to Determine When Scheduling Phone Interpreting
- Number and Roles of Participants
- Acoustic Barriers
- Physical Placement of Participants
- Length of Time Interpreter is Needed
- Role and Function of Interpreter
- Sensitivity of Information
In our experience, on-site interpreting is preferable in many situations, especially when sensitive information is being discussed, there are multiple participants, or there is a secondary barrier to communication, such as a disability or if a minor student must be involved in the discussion.
Phone Interpreting is Ideal in the Following Educational Settings
- Meeting with Two Individuals
- Short Conversations
- Telephone Conferences