Five Tips for Accessible Mass Communications

Five Tips for Accessible Mass Communications

It is vital that mass communications around changes in your organization pertaining to the current public health threat are communicated clearly to audiences of all language backgrounds. As language access experts, LUNA has put together considerations for your team to take into account for your mass communication channels.

1. Video Announcements

  • For Deaf or hard of hearing employees, ensure all video announcements are accessible with a trained ASL interpreter.
  • Provide a transcript of all video messaging with each announcement to support Deaf and hard of hearing employees.
  • If a transcript is provided, you might also consider translating that into other major languages in your workforce.

2. Email Announcements

  • All major announcements via email should be translated into the language groups within your company.

3. Digital Public Health Resources

4. Social Media

  • Announcements shared via social media can be quickly and easily translated or made into a quick ASL video to ensure accessibility and reach.
  • Facebook is heavily utilized by the Deaf and multilingual communities in Indiana.

5. Mass Text Messaging and Automated Calling

  • Translate mass text messages and record automated calls in the languages of your audience.
  • For individual phone calls to people who speak less prominent languages, access over 200 languages within several seconds using on-demand phone interpreting.


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