In today’s increasingly digital and technological world, protecting the personal or sensitive information of customers, patients, users, clients, and companies is crucial.

At LUNA, information security is a top priority.

We implement multidimensional cybersecurity measures to systems, networks, and programs, to keep the integrity, confidentiality, and security of sensitive data at all times. LUNA’s employees, contractors, processes, and technology complement one another to protect data from cyber-attacks.

Why is it important to have a culture of cybersecurity?

Confidential information is highly valuable. Cybercriminals are eager to penetrate and obtain valuable information for different purposes, such as extortion, fraud, identity theft, and damage of an individual or company’s reputation to the interruption of business processes, among others.

We understand the needs of our clients and are committed to maintaining a successful information lifecycle management process that detects, manages, and remediates cyberthreats.

With a strong information management process, we effectively protect valuable information from cyber-attacks.

What are LUNA’s cybersecurity values?

1. Compliance with National and International Legal Standards

We provide language services under the umbrella of the strictest legal and policy standards to ensure privacy and data protection for its customers and employees.

The laws that inform LUNA’s cybersecurity protocols and policies include the Affordable Care Act, Section 1557 (ACA); the Health Insurance Portability and Accountability Act (HIPAA); the Health Information Technology for Economic and Clinical Health (HITECH), Title VI of the Civil Rights Act of 1964 (Title VI); the Americans with Disabilities Act (ADA); and the General Data Protection Regulation 2016/679 (GDPR), among others.

2. Cybersecurity and data privacy are a priority for LUNA’s vendors and contractors.

We are certain to work with contractors and vendors who are trained on HIPAA compliance, adhere to data privacy standards, and provide adequate technical and physical safeguards for data processing. These relationships and expectations are demonstrated within written agreements and annual audits.

3. Implementation of administrative, technical, and physical safeguards.

There are a number of safeguards in place to protect security at the core of LUNA’s processes. These include facility access controls, workstation security, device controls, anonymization, pseudonymization, encryption, secure wireless network access points, and software and hardware firewalls.

Our IT team apply data protection principles based on minimum usage, safe storage, and proper transmission.  Furthermore, we ensure the safety of all the sensitive and personal information of our clients, partners, and employees, guarding it against unauthorized access in every stage of data processing.

We process only the minimum data necessary for specific intended purposes. Our team works under strict policies and procedures against data alteration, destruction, and unauthorized usage.

4. Safe Workplace Policies and Practices.

Our employees are at the front line for information security protection which is why team-customized trainings that include cybersecurity, HIPAA, privacy regulations, and quality management are a key part of our culture of safety. Our employees know how to recognize, avoid, and report cybersecurity threats. They aim to avoid data breaches, non-conformities and take corrective actions when needed.

LUNA is also proud to be awarded ISO 9001:2015 and ISO 17100 certification, an internationally recognized standard that ensures that our processes and services meet the needs of our clients through an effective quality management system. This includes processes, workflows, resource qualifications, and other aspects of translation that support our culture of cybersecurity.

A cybersecurity culture allows LUNA to operate in today’s digital world, face disruption safely, and strengthen our customer trust.

To learn more about our language services, visit our webpages on Interpreting Services and Translation Services.

About the Author: Leonela Sauve is LUNA’s Law & Policy Associate. She’s an international lawyer born and raised in Venezuela. Leonela has been with LUNA for two years and continues to bring a great perspective on language access.