LUNA has developed a robust project management and quality control system that follows the highest standards in the industry set forth by the International Organization for Standardization (ISO). We are officially certified to ISO 9001:2015 and ISO 17100:2015 and undergo a series of external and internal audits to ensure compliance.
From the initial client interaction to the delivery of the translated documents, the ISO certifications assure a sequence of cross-checks and workflow controls that benefit the translation process. Following these strict guidelines verifies that we provide our clients with the best translation services that are accurate and delivered on time.
ISO 9001 is an internationally recognized standard for an organization’s Quality Management System. Our QMS is applied to both our Translation and Interpreting Services and ensures we follow ISO’s strict requirements in our processes and procedures.
ISO 17100 is an internationally recognized standard written specifically for the translation industry. It provides the requirements for the processes, resources, and other aspects necessary for the delivery of quality translation services.
The ISO translation process includes:
- Translation by qualified translators who also review their effort for accuracy and consistency.
- Editing by a second translator who reviews the source and target text checking for document errors and other issues.
- Proofreading of any edits made and final check by the translator.
- Final Verification by the project manager who assures that the translated document aligns with the client’s translation objectives.
Project Manager and Team of Translators
LUNA’s international team of translators are highly trained experts with their language skills and industry-specific knowledge that guarantee a document translation’s integrity.
LUNA will introduce you to your dedicated project manager from the beginning of the project launch. This translation team member is responsible for selecting the best translators for the project, communicating with your company’s point person throughout the translation process with any questions, and lastly, ensuring the final delivery is sent on-time meeting the translation project specifications.