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Our Commitment to Quality and Safety

Quality and Safety is Our Highest Priority

LUNA Language Services considers quality and safety standards to be its highest priority when managing our interpreting team, especially in medical settings, and trust that our business systems fully support a goal we share with the medical providers with work with to increase patient safety. In response to evolving industry standards set forth by the Joint Commission, our staff established a compliance monitoring system for our team of foreign language interpreters in 2009 with the purpose of systematically collecting compliance documentation. In 2011, we designed a customized database to further this purpose and added ASL interpreters’ compliance and training documents. Most recently in 2012, we expanded our in-house team to include an HR specialist who processes compliance documentation and coordinates ongoing audits of our interpreters’ files. You can be confident that contractors entering your facility will have been through a rigorous background check and have all of their medical requirements for patient contact completed.

Key Facets of LUNA Language Services Compliance Program Include:

  • Dedicated on-site HR specialists
  • Regular auditing of files by third party HR consultant
  • Offsite storage and secure back up of all compliance and HR files
  • Comprehensive background check including: Seven-Year County Criminal with Alias, FACIS, Indiana Limited Criminal History, National Criminal & Sex Offender Registry, OFAC and SSN Verification
  • E-Verify on all active interpreters, includes collection of current ID, I-9, and W-9 paperwork

Our interpreters are provided the following documents:

  • LUNA Language Services Code of Ethics
  • HIPAA Training
  • Personal Cell Phone Electronic Device Usage Policy (specific to facility)
  • Professional Image Policy (specific to facility)

In addition to distributing the above information, LUNA Language Services collects the following health and safety information from our interpreters:

  • Physical Exam/Clearance to work from Physician
  • Immunizations (Rubella, Rubeola, Mumps, Varicella, Hep B)
  • Annual TB testing/evaluation
  • Annual Flu-shot

Finally, please note that our interpreting team completes the following requirements as part of the standard intake process to work with our company:

  • Application to work as a contract interpreter with our agency or application for employment as full time interpreting staff
  • At least two letters of reference
  • Resume

LUNA Language Services is proud to provide qualified interpreters and is committed to maintaining patient safety. We are happy to work with our clients to create customized training to our interpreters and customized reporting to our client that fulfills in-house compliance requirements.